F. A. Q.

S H I P P I N G

 

Most of our pieces are made by request. Production takes 7 to 10 business days*  after order confirmation, once it is ready, the shipment is immediately done.

Shipping inside the country takes 1 to 3 business days.

Orders placed during the weekend will be processed the following Monday.


The delivery time is 1 to 3 business days when the pieces are ready, sometimes due to external circumstances casualties may occur that prevent us from fulfilling our delivery promise, but we guarantee a maximum time of 15 days for the delivery of packages.

 

 

* Business days are considered Monday through Friday. Orders received

after 5:00 p.m. will be considered as orders for the next day.

P A Y M E N T

 

We accept the following payment methods:

1. Deposit or bank transfer to the following info:

Name: Maria Clara Villamar
C.I. 0917974131
Banco del Pichincha
Cta. Ahorros
No.2200001189

(Please send proof of payment to the email:

info@mariaclaravillamar.com

or  WhatsApp:

+593 999 41 0316 

to receive confirmation of receipt of payment.)

 


2. PayPal payment to the following link:

 

https://www.paypal.me/mclarav

 

 

R E T U R N S   &

E X C H A N G E S

All sales are final. We accept returns or exchanges for products damaged in transit or if the incorrect item was delivered.

Refunds and exchanges: to be eligible for refund or exchange, you must first contact within 30 days of the delivery. Upon receipt of your email w will respond promptly and accordingly and make sure your replacement is sent out. If a replacement item is not available, we will refund the full purchase price. 

For any further questions, contact us at:

info@mariaclaravillamar.com