F. A. Q.

S H I P P I N G

 

Most of our pieces are made by request. Production takes 7 to 10 business days*  after order confirmation, once it is ready, the shipment is immediately done.

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Shipping inside the country takes 1 to 3 business days.

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Orders placed during the weekend will be processed the following Monday.


The delivery time is 1 to 3 business days when the pieces are ready, sometimes due to external circumstances casualties may occur that prevent us from fulfilling our delivery promise, but we guarantee a maximum time of 15 days for the delivery of packages.

 

 

* Business days are considered Monday through Friday. Orders received

after 5:00 p.m. will be considered as orders for the next day.

P A Y M E N T

 

We accept the following payment methods:

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1. Deposit or bank transfer to the following info:

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Name: Maria Clara Villamar
C.I. 0917974131
Banco del Pichincha
Cta. Ahorros
No.2200001189

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(Please send proof of payment to the email:

info@mariaclaravillamar.com

or  WhatsApp:

+593 999 41 0316 

to receive confirmation of receipt of payment.)

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2. PayPal payment to the following link:

 

https://www.paypal.me/mclarav

 

 

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R E T U R N S   &
E X C H A N G E S

All sales are final. We accept returns or exchanges for products damaged in transit or if the incorrect item was delivered.

Refunds and exchanges: to be eligible for refund or exchange, you must first contact within 30 days of the delivery. Upon receipt of your email we will respond promptly and accordingly and make sure your replacement is sent out. If a replacement item is not available, we will refund the full purchase price. 
 

For any further questions, contact us at:

info@mariaclaravillamar.com